Responsible Gaming at mv999 — Your Wellbeing Comes First

1 Age Restriction & Verification

mv999 operates strictly as an adults-only platform. To create an account and participate in any form of gambling or sports betting on mv999, you must be at least 18 years of age. This is a non-negotiable requirement that applies to every player in Bangladesh, regardless of the game type, bet amount, or payment method used.

At the point of registration, all players are required to confirm that they are 18 or older. mv999 reserves the right — and in many cases is obligated — to request identity and age verification documents from any player at any time. These documents include a National ID Card, Passport, or any other government-issued document bearing your date of birth. Failure to provide satisfactory age verification will result in the temporary suspension or permanent closure of your account, and any funds held within a verified underage account will not be released.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, mv999 strongly recommends that you take the following precautions to prevent minors from accessing gambling content:

• Always log out of your mv999 account when you are not actively using it. Never allow your browser to save your mv999 login credentials on a shared device.
• Use device-level parental controls or content filtering software to restrict access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in Android/iOS parental controls can effectively block gambling content across all apps and browsers on a shared device.
• Store your account password, bKash/Nagad payment PINs, and any other financial credentials securely and do not share them with other household members.
• Regularly review your account activity from your mv999 dashboard to identify any unfamiliar sessions or transactions.

2 Deposit Limits

One of the most effective ways to maintain control over your gambling activity is to set a deposit limit. mv999 provides flexible deposit limit tools that allow you to cap the total amount you can deposit into your account over a defined time period. These limits are designed to help you stay within a budget you are comfortable with, without requiring you to rely on willpower alone.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit from within your mv999 account settings at any time. Once a limit is active, mv999 will decline any deposit that would cause you to exceed your chosen cap within the relevant time window. The following rules apply to all deposit limits on mv999:

3 Session & Time Controls

Time can pass quickly when you are absorbed in a game. mv999's session control tools are designed to keep you aware of how long you have been playing, so that your gaming sessions remain enjoyable and deliberate rather than habitual or excessive.

Session Time Reminders

You can configure an in-session time reminder that will alert you after a specified period of continuous play. When the reminder triggers, mv999 will display a notification showing how long you have been playing in the current session and the total amount wagered during that time. You can choose to continue playing or to end your session at that point — the reminder is informational rather than enforced, unless you have also set a session limit (see below).

Session Duration Limits

For stronger protection, you can set a hard session duration limit that automatically logs you out of the mv999 platform after a specified number of minutes or hours of continuous play. Unlike session reminders, session duration limits are enforced — when your session limit is reached, you will be logged out automatically and will not be able to log back in until a defined cool-down period has elapsed.

Reality Checks

mv999's reality check feature provides periodic pop-up summaries during your session showing your net position (total wagered minus total won) since you last logged in. Reality checks help you make informed decisions about whether to continue playing based on actual data about your session, rather than relying on subjective feelings about how a session is going.

4 Self-Exclusion

Self-exclusion is mv999's most comprehensive player protection tool. When you self-exclude, your mv999 account is closed and you are blocked from opening a new account for the duration of your chosen exclusion period. Self-exclusion is the appropriate tool to use if you feel that you are struggling to control your gambling behaviour, or if you want to take a complete break from gambling for an extended period.

Exclusion Period Options

mv999 offers self-exclusion periods of varying lengths to suit different needs. You can select from the following durations:

• 6 months — suitable for players who want a medium-term break to reassess their relationship with gambling.
• 1 year — recommended for players who have identified signs of problematic gambling behaviour and want a structured recovery period.
• 3 years — for players who want a long-term break with a defined end date.
• Permanent exclusion — irrevocable closure of your mv999 account with no option to reopen. This is the appropriate choice if you feel that you should not gamble at all.

What Happens During Self-Exclusion

When your self-exclusion takes effect on mv999, the following actions are taken automatically:

• Your account is immediately suspended and you are logged out of all active sessions.
• All pending bonuses and active promotions are cancelled. Bonus balances are forfeited in accordance with the mv999 Terms & Conditions.
• Your real money balance (cash balance, not bonus) is returned to you via your registered payment method — bKash, Nagad, Rocket, or Upay — within 3 to 5 business days.
• Any attempt to create a new mv999 account using the same identity, email address, mobile number, or payment details during the exclusion period will be detected and rejected.
• Marketing communications will be suppressed for the duration of your exclusion period. You will not receive promotional emails, SMS offers, or re-engagement communications from mv999 while excluded.

To initiate a self-exclusion, contact the mv999 support team at support@mv999.club with the subject line "Self-Exclusion Request", stating your registered username and your chosen exclusion period. You can also submit a self-exclusion request directly through your account dashboard under the Responsible Gaming settings section.

5 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or how long they have been gambling. It often develops gradually and can be difficult to recognise in yourself, particularly when you are in the middle of it. mv999 wants every player to be aware of the warning signs and to feel confident taking action if they recognise any of the following in their own behaviour.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem rather than a form of entertainment. If you recognise several of these signs in yourself, we strongly encourage you to use mv999's responsible gaming tools or to seek professional support.

The "CAGE" Test

The CAGE questionnaire is a simple four-question screening tool used internationally to identify potential problem gambling behaviour. Answer honestly — your responses are for your own reflection only:

• C — Cut down: Have you ever felt you should cut down on your gambling?
• A — Annoyed: Have people annoyed you by criticising your gambling?
• G — Guilty: Have you ever felt guilty about your gambling?
• E — Eye-opener: Have you ever gambled first thing in the morning or immediately after a loss as a way to feel better?

If you answered "yes" to two or more of these questions, it may be worth speaking to a counsellor or support organisation about your gambling habits. Please refer to the support resources in Section 6 below.

6 Support & Help Resources

mv999 encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek help without hesitation. You do not need to reach a crisis point before asking for support. Seeking help early is the most effective approach, and there is no shame in doing so.

mv999 Player Support

Our dedicated player support team is available around the clock and is trained to handle responsible gaming enquiries with sensitivity and confidentiality. If you want to discuss your gambling habits, request information about our responsible gaming tools, or initiate a self-exclusion, contact us directly:

Email: support@mv999.club (subject line: "Responsible Gaming")

All responsible gaming enquiries are treated as strictly confidential and are handled by a dedicated member of our player protection team rather than a general support agent.

External Support Organisations

In addition to the tools and support provided directly by mv999, the following types of organisations and resources are available internationally and may be accessible to players in Bangladesh:

• Gamblers Anonymous: A peer support fellowship for people who want to stop gambling. Meetings are conducted worldwide, and online meetings are accessible from Bangladesh. The programme is free and anonymous.
• GamCare: An international organisation providing information, advice, and support for anyone affected by problem gambling. Available online at gamcare.org.uk.
• Gambling Therapy: A free online support service offering practical advice and emotional support to problem gamblers and their families. Available in multiple languages at gamblingtherapy.org.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline in Bangladesh (01779-554391) provides mental health support and can direct callers to appropriate gambling-related counselling services.

7 Player Protection Measures

Beyond the individual tools available to you as a player, mv999 maintains a set of platform-level protections that operate continuously in the background to maintain a safe gaming environment for all users in Bangladesh. These measures are not optional — they are built into how mv999 operates as a platform.

Responsible Advertising

mv999 is committed to marketing its services responsibly. Our promotional communications are targeted only at adults who have opted in to receive them, and we do not use advertising methods or messaging that could appeal to under-18s or vulnerable individuals. Promotional offers are presented accurately, without exaggerating winning probabilities or implying that gambling is a reliable way to generate income.

Fair Game Certification

All games available on mv999 — including slots from providers such as Pragmatic Play, NetEnt, and Microgaming, and live dealer games from Evolution Gaming and Ezugi — use certified Random Number Generator (RNG) technology. This means that every game outcome is entirely independent of previous results and cannot be influenced by the platform or the player. Game providers are audited by independent testing laboratories to verify the fairness and accuracy of their RNG systems and advertised Return to Player (RTP) percentages.

Anti-Money Laundering (AML) Controls

mv999 operates a robust Anti-Money Laundering programme that monitors transaction patterns across the platform. Unusual activity — such as very large deposits followed by immediate withdrawals with minimal play, or multiple accounts linked to the same identity — is flagged for review by our compliance team. Players may be asked to provide source-of-funds documentation as part of an AML review. These controls protect the integrity of the platform and all players who use it.

Account Cooling-Off Periods

Players who wish to take a short break without committing to full self-exclusion can request a cooling-off period of between 24 hours and 6 weeks. During a cooling-off period, your account remains open but deposits are blocked. You can still withdraw your available balance during the cooling-off period. At the end of the period, your deposit access is automatically restored unless you extend the cooling-off period or convert it to a full self-exclusion.

8 Contacting mv999 Support

If you have any questions about the responsible gaming tools described on this page, if you want to activate any of the limits or controls available to you, or if you simply want to speak to someone about your gambling in confidence, please do not hesitate to reach out to the mv999 player protection team.

Our support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. We aim to respond to all responsible gaming enquiries within 2 hours of receipt during business hours (Bangladesh Standard Time, UTC+6), and within 6 hours outside of business hours.

This Responsible Gaming policy was last reviewed on 1 January 2026. mv999 reserves the right to update its responsible gaming tools and policies in line with best practice developments. Players will be notified of any material changes via their registered email address.