mv999 Privacy Policy
At mv999, safeguarding your personal information is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect, how we use and store it, who we may share it with, and what rights you hold over your own information as a player on the mv999 platform in Bangladesh.
This Privacy Policy ("Policy") applies to all visitors, registered players, and users of the mv999 website at mv999.club and any associated mobile or web applications operated under the mv999 brand. By using the mv999 platform, you confirm that you have read, understood, and agreed to the data practices described in this Policy. This Policy should be read alongside the mv999 Terms & Conditions and Responsible Gaming policy, which together form the full agreement governing your use of the platform.
1 Information We Collect
mv999 collects personal information from you at various points during your interaction with the platform. We collect only the information that is necessary for the purposes described in this Policy, and we do not collect sensitive personal data beyond what is required for identity verification, fraud prevention, and responsible gaming compliance.
Information You Provide Directly
- Registration data: Full name, date of birth, email address, Bangladesh mobile number, and chosen username when you create your mv999 account.
- Identity verification (KYC) documents: Copies of your National ID Card, Passport, or Driving Licence, and proof of address documents such as utility bills or bank statements dated within 90 days.
- Payment information: Your registered bKash, Nagad, Rocket, or Upay mobile number, or Visa/Mastercard details provided at the point of deposit or withdrawal. Full card numbers are never stored on mv999 servers — payment processing is handled by PCI-DSS-compliant third-party payment processors.
- Communications: Any messages, emails, or support requests you send to the mv999 support team, including the content of those communications and any attachments.
- Responsible gaming preferences: Deposit limits, session timers, cooling-off periods, and self-exclusion requests you submit through the platform's responsible gaming tools.
Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and time zone settings.
- Usage and behavioural data: Pages visited, games played, bet amounts placed, session duration, clickstream data, and navigation patterns within the mv999 platform.
- Geolocation data: Approximate location derived from your IP address for the purpose of verifying that you are accessing the platform from a permitted jurisdiction.
- Cookie and tracking data: Information collected via cookies, local storage, and similar tracking technologies as described in Section 3 of this Policy.
Minimum Data Principle: mv999 adheres to the principle of data minimisation — we collect only the personal data that is strictly necessary for the purposes set out in this Policy. We do not collect data about your political views, religious beliefs, or health status unless you voluntarily disclose such information in a support communication.
2 How We Use Your Data
mv999 uses the personal information we collect for a number of specific and legitimate purposes. We do not use your data for purposes that are incompatible with those listed below, and we do not sell your personal information to third parties for their own marketing use.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, mobile number, date of birth | Contract performance |
| Identity and age verification (KYC) | ID documents, proof of address | Legal obligation / Contract |
| Processing deposits and withdrawals | Payment method details, account balance | Contract performance |
| Fraud prevention and security monitoring | IP address, device data, transaction history | Legitimate interest |
| Responsible gaming compliance | Betting patterns, self-exclusion records, limit settings | Legal obligation / Legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Platform improvement and analytics | Usage data, device data, behavioural data | Legitimate interest |
| Marketing communications (with consent) | Email, mobile number, game preferences | Consent |
Marketing Communications
mv999 may send you promotional emails or SMS messages about bonuses, new game releases, seasonal promotions (such as BPL season offers, Eid special bonuses, and Pohela Boishakh promotions), and platform updates — but only if you have given your explicit consent to receive such communications at registration or in your account settings. You can withdraw this consent at any time by updating your notification preferences within your account dashboard or by contacting support@mv999.club.
Opting Out of Marketing: Unsubscribing from promotional communications will not affect your ability to receive essential transactional messages such as deposit confirmations, withdrawal notifications, KYC request alerts, or account security notifications. These transactional messages are necessary for the operation of your account and cannot be disabled.
3 Cookies and Tracking Technologies
The mv999 website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by the mv999 website when you visit. Cookies do not give us access to your device beyond the data they store, and they cannot execute programmes or deliver malware.
Types of Cookies Used by mv999
- Strictly Necessary Cookies: These cookies are essential for the mv999 platform to function correctly. They maintain your login session, remember your account preferences, and ensure that security checks operate properly. These cookies cannot be disabled without impairing core platform functionality.
- Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the mv999 platform — which pages are visited most frequently, how long players spend on particular sections, and where errors occur. This data helps us improve the platform experience for all players.
- Functional Cookies: These cookies remember choices you have made on the platform, such as your preferred language, display settings, and last-visited game category, so that you do not need to re-select these preferences on every visit.
- Targeting and Advertising Cookies: With your consent, mv999 may use cookies to serve relevant promotional content to you based on your game preferences and browsing behaviour on the platform. These cookies do not track your activity on websites outside of mv999.club.
Managing Your Cookie Preferences
You can control and manage cookie settings through your web browser. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please be aware that disabling strictly necessary cookies will affect the functionality of the mv999 platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Local Storage: In addition to cookies, mv999 may use browser local storage and session storage to temporarily retain data that improves your in-session experience, such as preserving your open game state if you navigate away and return within the same session. This data is stored locally on your device and is not transmitted to mv999 servers independently of your regular account activity.
4 Data Sharing and Third Parties
mv999 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, in order to operate the platform and provide you with a complete gaming and betting experience, we share certain data with a limited set of trusted third-party service providers and partners, each bound by strict data processing agreements.
Categories of Third Parties We Share Data With
- Payment processors: bKash, Nagad, Rocket, Upay, and card processing providers receive the minimum payment data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy and security frameworks and are responsible for the security of payment data within their own systems.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your anonymised player session data (such as a session token and bet amount) to facilitate game functionality. These providers do not receive your full personal profile.
- Identity verification services: Third-party KYC verification providers may process your identity documents to confirm your age and identity as part of the account verification process. These providers operate under strict data security and confidentiality obligations.
- Fraud detection and analytics providers: Anonymised or pseudonymised data may be shared with fraud monitoring and platform analytics services to detect unusual activity, prevent money laundering, and improve platform security.
- Customer support platforms: If mv999 uses a third-party helpdesk or live chat platform, support communications you initiate may be stored and processed by that platform under a data processing agreement with mv999.
Legal Disclosures
mv999 may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, mv999 will disclose only the minimum information required to comply with the legal obligation.
International Data Transfers: Some of mv999's third-party service providers operate servers located outside Bangladesh. Where personal data is transferred internationally, mv999 ensures that appropriate contractual safeguards are in place to protect your data to a standard at least equivalent to that applied within Bangladesh.
5 Data Retention and Storage
mv999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, fraud prevention, or reporting requirements. The specific retention periods applied by mv999 are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, fraud prevention |
| KYC identity documents | Duration of account + 5 years after closure | AML compliance, legal obligation |
| Transaction and betting history | Duration of account + 5 years after closure | Financial records, dispute resolution |
| Customer support communications | 3 years from date of last communication | Dispute resolution, service quality |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
| IP address and device logs | 12 months from collection date | Security monitoring, fraud detection |
| Self-exclusion records | Minimum 7 years | Responsible gaming compliance |
After the applicable retention period has expired, mv999 will securely delete or permanently anonymise your personal data so that it can no longer be associated with you as an individual. Data that has been anonymised in this way may be retained indefinitely for statistical and analytical purposes.
6 Your Privacy Rights
As a player on the mv999 platform, you hold a number of rights in relation to the personal data we hold about you. mv999 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our team at support@mv999.club with the subject line "Privacy Rights Request" and your registered account username.
Right of Access
You have the right to request a copy of the personal data that mv999 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of receiving a valid request. Identity verification may be required before data is released.
Right to Rectification
If you believe that any personal data mv999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. For minor corrections such as email address or mobile number updates, you may be able to update the information directly within your account settings.
Right to Erasure
You may request that mv999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right is subject to overriding legal obligations: mv999 is required to retain certain data (such as KYC documents and transaction records) for a minimum period regardless of an erasure request.
Right to Restrict Processing
You have the right to request that mv999 restricts the processing of your personal data in specific circumstances, such as while a dispute about the accuracy of the data is being resolved, or while the legitimacy of our processing is being assessed.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a portable, structured format so that it can be transferred to another service provider if you wish.
Right to Object to Marketing
You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, mv999 will cease using your data for marketing immediately and will update your preferences accordingly.
Response Timeframe: mv999 will acknowledge all privacy rights requests within 5 business days and will aim to fulfil them within 30 calendar days. Where a request is complex or where a high volume of requests is being processed simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
7 Data Security Measures
mv999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:
- SSL/TLS Encryption: All data transmitted between your device and the mv999 platform is encrypted using industry-standard SSL/TLS encryption protocols. Look for the padlock icon in your browser's address bar when visiting mv999.club.
- Password hashing: Account passwords are never stored in plain text on mv999 servers. Passwords are processed through a secure one-way cryptographic hashing algorithm before storage.
- Two-Factor Authentication (2FA): mv999 offers 2FA via your registered Bangladesh mobile number as an additional layer of account security. Players are strongly encouraged to enable 2FA in their account settings.
- Access controls: Personal data stored on mv999 systems is accessible only to authorised personnel who have a legitimate need to access it in the course of their duties. Access is logged and regularly audited.
- Firewall and intrusion detection: mv999 operates network-level firewalls and intrusion detection systems that monitor for and respond to suspicious access patterns in real time.
- Regular security assessments: mv999 conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses in the platform's infrastructure before they can be exploited.
Security Incident Notification: In the event of a data security incident that affects your personal data in a way that poses a risk to your rights, mv999 will notify you without undue delay via your registered email address. The notification will describe the nature of the incident, the data affected, and the steps mv999 has taken and is taking to address it.
8 Policy Updates and Contact
mv999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this Policy, mv999 will notify registered players via their registered email address and/or via an on-site notice displayed upon login. The effective date at the top of this Policy will be updated to reflect the date on which the revised Policy takes effect.
Your continued use of the mv999 platform following the effective date of any revision to this Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should cease using the platform and contact us to close your account before the revised Policy takes effect.
Children's Privacy
The mv999 platform is strictly for adults aged 18 years and above. mv999 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has provided personal data to us, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the mv999 platform, please contact us immediately at support@mv999.club.
Links to Third-Party Sites
The mv999 platform may contain references to third-party services such as bKash, Nagad, and game providers. This Privacy Policy applies solely to data collected and processed by mv999. mv999 is not responsible for the privacy practices of third-party websites or services, and we recommend that you review the privacy policies of any third-party services you interact with separately.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about how mv999 handles your personal data, please contact our Data Protection team. We will respond to all privacy enquiries within 5 business days.
Email: support@mv999.club (subject line: "Privacy Enquiry")
All correspondence related to privacy rights requests, data erasure requests, or marketing opt-outs should be sent to the above email address from the email address registered to your mv999 account so that we can verify your identity before processing the request.
Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. For the current version at any time, refer to mv999.club/privacy-policy.
Privacy Commitments at mv999
Every measure listed below is actively maintained to ensure that your personal data remains secure, private, and used only for the purposes you have agreed to.
Every byte of data transmitted between your device and mv999 is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
mv999 does not sell your personal information to third parties for commercial gain. You retain full rights over your data, including the right to access, correct, port, or request deletion of your information at any time.
Two-factor authentication via your registered Bangladesh mobile number adds a critical extra barrier against unauthorised access. Even if a password is compromised, 2FA prevents account takeover.
mv999 clearly discloses every category of cookie used on the platform. Targeting cookies are only activated with your explicit consent, and you can manage or revoke cookie preferences through your browser at any time.
mv999 does not hold your data indefinitely. Each category of personal data has a clearly defined retention period, after which it is securely deleted or permanently anonymised in accordance with our data retention schedule.
mv999 sends promotional communications only to players who have given explicit consent. You can opt out of marketing emails and SMS messages at any time through your account settings, with immediate effect.
Explore mv999 with Confidence
Now that you understand how mv999 protects your privacy, explore everything the platform has to offer — from live cricket betting and premium slots to the full mv999 Casino experience. Play safely, play responsibly.